Frequently Asked Questions
What delivery options do you offer?
We offer a Home Delivery service as well as Click and Collect service .Times and cost for deliveries will vary depending on the location. For more information, please see our delivery information page.
What time does the Garden Centre customer care team operate, and how can I get in contact?
You can contact our customer care team on the following number: 70216602
THE GARDEN CENTRE W.L.L Customer Service:
We are open 6 days a week from 8:00 AM to 1:00 PM and from 4:00 PM to 8:00PM . (Friday Closed )
You can also contact us using our quick form and our team will get back to you as soon as possible.
Can I view my order history?
You can view your orders at any time using our website. Simply follow the steps below.
- Log in to our website and click on 'my account' at the top of the page.
- Click on the link ‘View Orders’ on the left of the page. This will show you your order history.
Can I track my order online?
Currently, orders can’t be tracked online. Our delivery partners will send out a unique tracking link once your order is packed to let you know when it will be delivered.
When I place an order, how long does delivery take?
Your order confirmation email will inform you of the expected lead time for delivery. Our delivery teams will attempt to call you should they not have enough delivery information to deliver your order.
I've received my order, but it's not suitable. How do I return it?
The Garden Centre is dedicated to offering the highest levels of quality and service. We will be happy to refund or exchange any item(s)* that you are not completely satisfied with, as long as they are returned in an unused condition and in their original packaging, within 14 days of receipt of your order with a copy of the Invoice. Items can be returned.
Please visit our return policy page for full details.
Why has my order been cancelled?
Your order may be cancelled for a number of reasons. The most common reasons for this are:-
- High demand of goods – In this event, you will receive an email confirming the cancellation and what to do next.
- If you requested a cancellation. You’ll receive a confirmation email once this has been done.
- If we’ve been unsuccessful in delivering the order to your chosen delivery address.
- All risk in the Products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the address specified in your order or collected from our store (as appropriate) and we will not be liable for a refund or a replacement in the event the address you specified is incorrect.
- If payment was not successful
- If the order was not collected from the selected store within the collection period of 7 days